I have always paid on time and paid substantially more than the min payment so my pay, my payment record is clean. I have had many problems with trying to use their automotive system throughout the years.
I paid using the only checking account I have had in 25 year and completed the transaction writing down the confirmation number. I called to see out why. For some reason their computer system had changed one number and my checking account number could not be found.
It took 1 hour to work it out - the payment was processed - the fees taken off. A few weeks later I called to check on my account. I talked to 3 more customer service people and none of them would reverse the charges. I meant that little. I was treated rudely and will never ever use their credit card ever again. Then all they care about is getting you to spend as much money as possible. I mean the sales people were helpful but it took me forever to find one who actually knew what she was taking about.
It is extremely frustrating when VS or PINK discontinues a fragrance without warning, especially because they assume you will love their new ones. They did this several years ago with Fruity and Bright and are now messing with Fresh and Clean. A few months ago they were having one of their buy 2 get one free so I did.
I purchased several body mists and body lotion. I opened my last bottle and there was a totally different fragrance in the bottle although it was marked Clean and Fresh. The travel bottles never smell like the large size either. I brought it back tonight and exchanged it and bought 2 additional. I tested all three and purchase a travel size.
Shame on me for not testing the travel because guess what?? It is a different scent. Is there any type of quality assurance? Do they clean their machines before making a new fragrance. Now I am going to have to go back. Also, they discontinued the body lotion for the same fragrance. Why keep the scent if you are not keeping the entire line.
Getting very frustrated with them and wondering if quality is a concern at all. Well the store in the town I live in stinks from their customer service to the selection.
And mostly their customer service. So instead I decided to shop online. But during checkout I decided I wanted the items sooner than later so I opted to pay for 3 day shipping.
Here I am on day 6 with no package arriving yet. And the lady from live chat was no more friendly than the associates in the store here. I can buy underwear and bras from Walmart and still be sexy for a quarter the price. I recently purchased a Victoria Secret bra online, thinking I could take advantage of a sale. Well, the bra arrived and had an odor to it, similar to a chemical adhesive smell. Although I laundered the bra, the smell was still apparent.
It is not safe to purchase Victoria Secret garments online. It gives the impression of poor quality, design and counterfeit production, which is not up to the normal Victoria Secret standard.
Such poor quality and putrid smells, leads me to believe that the garments are being manufactured aboard. Growing up with VS creates loyalty to certain products. Women have a signature perfume they love all their lives. Why would you discontinue your best fragrance but yet keep the worst stinky ones? Divine was best ever. Strawberries and champagne best ever. Gone gone with no warning.
What kind of customer loyalty is that. Then an entire clothing line disappears. There goes pretty dresses. I do like the Pink line but clearly those are made for young skinny girls. Then you drop the entire makeup line after I was attached to 2 eyeshadow. Wth is going on. On December 19, , I purchased two gift card for I placed each gift card in Christmas cards and I gave them to my nieces on December 25th.
A few days later my nieces tried to redeem these cards and the cards had zero balances. My receipt shows that the transaction at the VS store correctly added the I have never been to Ontario. The gift cards were in my house, next to my Christmas tree from December 19th until my nieces opened their cards on Christmas morning.
After spending weeks contacting VS and my bank, and after VS completing an "investigation", VS states that they are not liable for the loss of the money on my two gift cards and they are not going to do anything to return the money to me or my nieces.
One of the customer service representatives at VS said that someone likely took a picture of the card at the counter with the gift card numbers and waited until there was money loaded onto the card, then redeemed the card in Ontario.
The fact that they will not return the money to me is terrible. Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. To see why, sign up below! Are you this business? Learn more about ConsumerAffairs for Brands.
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June 9, My item, which I had to order online because they did not have it at the store, was never delivered. June 7, These customer care associates have the worst communication skills.
May 22, The plastic Clasp on the front of the bra broke. May 18, I have not received a statement from VS, as I charge at the store to get the points then pay cash.
Items came within good time, but, after a few washes, the underwear and lingerie started ripping apart. Quality has gone downhill. I like a lot about VS but their exspensive lace underware will not be pretty after it is washed. First i washed my underware on delicate cycle. Anything with lace if it doesnt get holes the first time, it will the next. I just got in on a sale so bought dollars worth of undereware. I wanted these to last a while, they were beautiful.
So i hand washed. Yes two of my five pair had holes in them.. I ordered a few items from VS online , it took me three weeks to get it in the mail. I contacted customer service and they said they would refund me to make up for the inconvenience. I never got any refund! I used to online shopping a lot with VS, not anymore.
Made a purchase a while ago. Items arrive however I needed to return a few items due to inconsistent sizing. I returned the items via Royal Mail, a month ago and I have no sign of refund. Having emailed customer service, I was told a few times that the refund would take upto 30 days to be processed.
Now that the 30 days has passed I am told that it is 30 business days. This sounds ridiculous and is not even stated on their website. I think it is completely unacceptable to take 6 weeks to process a refund. I will definitely not be ordering from this company again. I will be updating this review to share the outcome. I have spoken to three separate people and I found it extremely odd how my returned package was suddenly found after leaving this review.
I am pleased that the matter was resolved, however, I am not happy with how misinformed the employees who work at customer service are at least the ones I spoke with. I have increased the rating as the problem has been solved. They have taken 5 weeks to give me a refund.
And then only gave me a partial refund. I had to email multiple times. I am an Angel Forever member , so I had added my items to my cart and had selected the offer codes to be automatically added to my order. I contact customer service to cancel my order. I was speaking to someone and they said as a courtesy they would waive my shipping fee because the order has already been charged and processed they could not cancel my order.
This is only an hour after I placed my order. We get disconnected so I chat back and get another person, but also get disconnected. Third time I chat back they said oh the first representative is only waiving half your shipping fee. I explained to them and they still said they could not waive it. They tell me to call the customer service number for my compliant and they also cant do anything.
The lady I spoke to sounded really nice when i first called, but once I gave her my information and she looked up the chats she lost interest and the niceties dropped. People make mistakes I understand and I worked customer service before, but for a one time courtesy they could not do more than half is ridiculous especially when they can"t cancel your order and they charge you before your order ships.
Never shopping with them again. They really do not care about their customers. If there is a Customs charge to pay, you will receive an email from our partner eShopWorld Aramex with a link to pay this charge online.
Yes you can but be prepared to pay a lot of tax before they will give you your parcel in the uk I brought 3 tops and 2 pairs of pants and I paid for them via the website and then had to pay I am bit disappointed: Secrets of Great Investments http: Theres a shop in London go there.
Buy my gals stuff all the time. Related Questions Can i order victoria secret stuff online and have it delivered??
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